Support

For support and questions regarding PCF, Swedish direct suppliers can find guidance in Systembolaget’s supplier portal. Producers and cultivators are encouraged to contact the CarbonCloud support team or their Swedish importer for further information. See below.

Training and webinars

Support and questions to Systembolaget 

Swedish direct suppliers can seek support in the online portal Leverantörsportalen.  

Link to Leverantörsportalen  

If you are a producer or a cultivator please contact the CarbonCloud support team or your Swedish importer for more information.  

Support and questions to CarbonCloud 

For email support please contact the CarbonCloud support team at support@carboncloud.com 

Support languages 

English and Swedish  

Support hours 

The CarbonCloud support team is available Monday to Friday, 8:00 – 16:00 CET/CEST (8:00 am – 4:00 pm), excluding Swedish public holidays. 

We’re here to help! No matter your question, Systembolaget's team and CarbonCloud are ready to assist you every step of the way.